Refunds and Returns Policy for Bernixe Beauty

Effective Date: January 1, 2024

At Bernixe Beauty, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Return and Refund Conditions

1.1 Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging, including all tags and labels.
  • Include a receipt or proof of purchase.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Sale items (unless they are defective or damaged)
  • Personal care items (e.g., beauty products) that have been opened or used
  • Custom-made or personalized items

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at within 7 days of receiving your item to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Await Approval: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to return your item.
  3. Ship the Item: Pack the item securely and include the return authorization slip. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance.

2.2 Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
  • Defective or Damaged Items: If the return is due to our error (e.g., you received a defective or damaged item), we will cover the return shipping costs.

3. Refund Process

3.1 Refund Eligibility

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

3.2 Refund Timeframes

  • Processing Time: Please allow 7-10 business days for us to process your return once it is received.
  • Refund Time: Once processed, the refund may take an additional 5-10 business days to appear in your account, depending on your payment provider.

3.3 Partial Refunds

Partial refunds may be granted in the following cases:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at and follow the return process.

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Bernixe Beauty
Address: Osubi, Warri, Delta State

By purchasing from Bernixe Beauty, you agree to this Refunds and Returns Policy. We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing Bernixe Beauty!