Refunds and Returns Policy for Bernixe Beauty
Effective Date: January 1, 2024
At Bernixe Beauty, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Return and Refund Conditions
1.1 Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging, including all tags and labels.
- Include a receipt or proof of purchase.
1.2 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Sale items (unless they are defective or damaged)
- Personal care items (e.g., beauty products) that have been opened or used
- Custom-made or personalized items
2. Return Process
2.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at sales@bernixebeauty.com within 7 days of receiving your item to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Await Approval: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to return your item.
- Ship the Item: Pack the item securely and include the return authorization slip. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance.
2.2 Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
- Defective or Damaged Items: If the return is due to our error (e.g., you received a defective or damaged item), we will cover the return shipping costs.
3. Refund Process
3.1 Refund Eligibility
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
3.2 Refund Timeframes
- Processing Time: Please allow 7-10 business days for us to process your return once it is received.
- Refund Time: Once processed, the refund may take an additional 5-10 business days to appear in your account, depending on your payment provider.
3.3 Partial Refunds
Partial refunds may be granted in the following cases:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@bernixebeauty.com and follow the return process.
5. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
Bernixe Beauty
Address: Osubi, Warri, Delta State
Email: sales@bernixebeauty.com
By purchasing from Bernixe Beauty, you agree to this Refunds and Returns Policy. We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing Bernixe Beauty!